I recently took a personality assessment...
Companies that invest in ongoing customer research grow 2-3X faster. Yet, studies show that only 3 out of 10 teams do it regularly — crazy, right?
Many teams know they should be talking to more customers. Yet they’re constantly challenged with who to talk to, what to ask them, how to analyze the feedback, and how to share what they learn with their teams. I help product teams overcome these common hurdles.
If you’re hungry for more clarity, direction, and faster growth, you’re in the right place.
This is Katelyn Bourgoin.
The pressure is on. Your team can’t afford to waste time on the wrong projects. You also don’t have the luxury of spending countless hours learning about product marketing, customer research, and growth process. You’ve got sh#t to do. Don’t worry — I can help.
There are a few ways we can work together…
The clock is ticking. You know that your business could be growing faster, but something isn’t working and you want answers. You don’t need someone to kiss your ass and tell you that your startup idea, sales page or growth strategy is genius. You need strategic, actionable advice — advice that helps you to move fast, avoid roadblocks and get sh#t done.
Don’t waste another minute feeling stuck. If you’re ready for fluff-free real talk, I’m your gal.
The world’s fasting-growing businesses aren’t just lucky. They have a unique DNA. They stalk their customers, test their assumptions, work strategically, and measure their results so they can scale their impact much faster. It’s not rocket science. It’s a simple process.
I coach product teams how to leverage the power of customer research. I’ll help you get started and I’ll be by your side from planning research objectives through to execution, data analysis and insight mining.
Customer Discovery 101 is a self-paced online workshop for product teams. Learn how the world’s fastest growing companies use customer insight to build better products and sell more of them.
Learn how the world’s best product teams use customer research to fuel their growth.
I love riffing about business. Sometimes I talk on big stages with 300 people watching. Sometimes I do it in more intimate settings with just a handful of folks. And sometimes I talk in the shower, which totally annoys my husband.
If you’re interested in either of the first two options, let’s chat.
Many teams want to be more customer focused, but actually doing it can be tricky. That’s why we created Customer Camp.
Our live group workshops give teams the time, space and direction to power through the messy strategy work needed to grow faster. We don’t just tell them what they *should* do — they’ll actually *do the work* during each guided session.
I’m Katelyn Bourgoin.
And, by age 28, I was well on my way to making it happen. I’d launched two companies — RedRiot (a branding agency) and The Fork Project (a restaurant consulting business). And the dolla-dolla bills were rolling in.
The Fork Project got acquired in under two years and RedRiot was growing quickly. I’d built a rockstar team of creatives and we were reeling in clients like Target and Holiday Inn.
On paper, everything was going according to plan. I knew that if I stayed the course I could grow RedRiot into a seven-figure consulting agency. Yup. I’d be living the dream. There was just one problem…
I wanted to do more than design logos, build websites, and develop social media marketing strategies. Truthfully? I wanted to change the world. I wanted to design a company, from the ground up, that would become a household name. You could say I was ambitious.
So, I did something crazy. I walked away from my safe, growing business to launch Vendeve — a high-risk tech startup. The next 18 months went by in a blur. We built an MVP, raised a little venture capital, grew our team, won pitch contests, pivoted our product, and wooed the press.
Forbes was calling Vendeve “the next LinkedIn” and they’d named me as an influencer. We were being recruited by TechStars. Even Randi Zuckerberg (Mark’s big sis) had her eye on us.
We were on a roll. And the timing was puuurfect because my 30th birthday was just around the corner. I felt invincible. What could go wrong? Well, as it turns out… a lot.
I’ll save you the dirty details of what happened next. The year that followed was a rollercoaster of calamities, fuck-ups, and unfortunate events. Suffice it to say…
I am however battle worn, wiser and fully committed to helping other entrepreneurs to learn from my mistakes.
Do you want to change the world? I can help. But before we chat, you should start by following these simple rules…
You don’t need to guess what your customers want. They’ll tell you. They’ll tell you with their words and they’ll tell you with their actions… or their lack of action. The world’s fastest growing companies aren’t mind-readers. They’re just better listeners (aka stalkers) than the competition.
Every great business, product or marketing campaign started as a shiny new idea. But here’s the thing about ideas: ideas are cheap. Execution is expensive. Don’t waste your precious time and money working on the wrong projects. Smart businesses always test before they invest.
I hate to break it to you… but your target customer doesn’t care about you. They don’t want to buy your product, or read your email, or watch your demo. They just want personalized solutions to their specific problems. When you make it about them, you win.
Think that choosing a small niche will stop you from building a BIG business? Think again. Facebook started with college students. Amazon started with books. Google started with search. See a trend? Targeting “everyone” isn’t a business strategy. It’s a death sentence.
Did you know that 65% of new business comes from referrals? The best growth hack is building products that people love, solving real problems, and partying where your customers party. Great marketing will create demand, but no amount of marketing can make up for a shitty product.
I know exactly what you’re thinking right now. You’re all like…
“Hmm. Should I contact Katelyn? She seems fab and, yeah, I do need to grow my business, but I’m not sure that I’m ready to dive in.“
Well… Oprah says the key to success in business is starting before you’re ready. And, Oprah is right about everything.
So what are you waiting for? 😉